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Solutions · Customer records

Protect customer records on the paths you govern.

RedactWall recognizes the formats behind account numbers, routing numbers and customer identifiers, and finds them inside loan and servicing records. It also matches against your own customer records, without ever holding a readable copy of them.

In practice

What happens in an ordinary week

A loan analyst uses a summarizer routed through RedactWall

Checked before it reaches the AI provider.

The model repeats a customer identifier back in its answer

Caught on the way back, before the application sees it.

Onboarding documents pile up in a SharePoint folder no device touches

Found where they sit, and reported to your reviewer.

A rep sends servicing detail through a configured outbound mail path

Refused before the message is accepted for delivery.

What happens when something is found

RedactWall decides, records the decision, and hands the finding to your team.

Protect customer records on governed paths.

These workflows describe the broader product. The proposed first pilot covers ChatGPT text in managed Chrome and a separately verified Anthropic gateway path.

  • Pilot starts with one governed path
  • Coverage follows the path you deploy
  • Evidence states what it does not prove